Frequently Asked Questions

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How can I request API access or documentation?

Register on the Munsit Webpage or email munsit@cntxt.tech to receive API keys and documentation for REST and WebSocket streaming. For custom integrations and specific deployment requirements, our engineering team can be reached at support@munsit.com

Can Munsit integrate with existing systems?

Yes. Munsit’s API connects easily with CRMs, contact-center suites, media-production tools, and government systems. Custom connectors and SSO options are supported for enterprise deployments.

Does Munsit support real-time streaming transcription?

Yes. Munsit streams audio and text live with minimal latency, ideal for call-center QA, live broadcasting, and meetings.

Can we deploy Munsit on-premise?

Yes. On-premise deployment provides complete data control for regulated sectors while maintaining feature parity with the cloud version.

What are current API features beyond transcription?

The API includes Meeting Transcription & Notes, Action Item & Summary Generation, Compliance & Auditing tools, and Smart Interaction analytics for Arabic call-center conversations.

Does Munsit offer Text-to-Speech or translation?

Yes. Arabic Text-to-Speech launched with Emirati and Saudi voices and will expand to additional dialects by late 2025. Arabic-to-English translation is available as an optional module for enterprise clients.

How does Munsit maintain accuracy in specialized domains?

Munsit uses context-aware NLP that understands grammar and homophones (e.g., distinguishing “قل” from “كل”). It can support custom dictionaries and terminology packs if there's a need to ensure domain-specific accuracy.

Where is Munsit hosted for cloud deployments?

All cloud data is hosted within the UAE. It’s encrypted at rest and in transit and protected through enterprise-grade access controls that meet government-sector requirements.

How is data privacy handled?

CNTXT AI follows UAE and GDPR regulations. We sign Data Processing Agreements (DPAs) and NDAs with enterprise clients and never reuse or share customer data.

What is your data-retention and deletion policy?

Retention can be customized per client. Upon written request, all associated data (including backups) is permanently deleted and verified in writing.

How does Munsit maintain accuracy in specialized domains?

We offer domain-specific dictionaries and tuning for legal, medical, media, and public-sector terminology to ensure contextual precision.

Can Munsit distinguish multiple speakers in one audio file?

Speaker Diarization is part of the upcoming feature set, enabling identification of different voices in meetings or panel discussions.

What are the pricing options?

Pay-as-you-go and subscription based plans are available through our online platform and the Munsit application. For enterprise packages or on-prem deployments, contact us at hello@munsit.com.
Cloud plans are pay-as-you-go or subscription based. On-premise licenses are annual or volume-based. Pricing scales with usage, accuracy tier, and compliance requirements.

Do you provide trials or pilots?

We offer 200 free minutes for first-time users looking to try Munsit.
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Qualified organizations can access a pilot program for bulk recording to evaluate accuracy, latency and integration performance before full deployment. For partners and enterprises looking to evaluate technical performance for custom deployments and integrations, contact us at hello@munsit.com.

Do you work with system integrators or resellers?

Yes. CNTXT AI collaborates with certified partners across the GCC. Contact us at hello@munsit.com to discuss partnership opportunities.

Can Munsit integrate with other platforms or national innovation programs?

Yes. Munsit integrates seamlessly with digital platforms and government innovation programs through secure APIs. It can embed voice-to-text capabilities directly into idea submission portals, citizen engagement tools, or internal innovation systems, guiding users with prompts and ensuring submissions meet each program’s specific format and requirements.

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